Privacy policy

Privacy Policy

Last updated: September 16, 2025

Tech Origins UAE (“we,” “our,” “us”) operates this online store and website, including all content, features, tools, products, and services (collectively, the “Services”). Our platform is powered by Shopify, which enables us to provide you with a seamless shopping experience for refurbished laptops and devices in Dubai, Sharjah, and across the UAE.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase using our Services. If there is any conflict between this Privacy Policy and our Terms & Conditions, this Policy governs how we handle your data.

1. Personal Information We Collect

When you interact with Tech Origins UAE, we may collect the following information:

  • Contact details: Name, billing/shipping address, phone number, email.
  • Financial details: Credit/debit card numbers, payment confirmations, transaction details.
  • Account details: Username, password, preferences, and security settings.
  • Order history: Products viewed, added to cart, purchased, returned, or exchanged.
  • Device & usage data: IP address, browser type, device info, cookies, and site navigation behavior.
  • Communications: Any information you share with our customer support team.

2. How We Collect Information

  • Directly from you (e.g., account creation, checkout, support inquiries).
  • Automatically via cookies, device tracking, and browsing activity.
  • From third-party service providers (e.g., Shopify, payment gateways, couriers).
  • From marketing partners and analytics tools (Google, Facebook, etc.).

3. How We Use Your Information

  • Order processing: Fulfill orders, manage returns/exchanges, arrange deliveries.
  • Customer support: Respond to inquiries and provide after-sales service.
  • Marketing: Send promotions, personalized offers, and relevant ads (only if you opt-in).
  • Fraud prevention & security: Authenticate accounts, prevent fraudulent activity.
  • Legal compliance: Fulfill UAE legal obligations and respond to valid requests from authorities.

4. How We Share Your Information

We may share your information under these circumstances:

  • With Shopify for hosting, payments, and analytics.
  • With vendors & logistics partners (payment processors, couriers, IT support).
  • With marketing partners (Google, Facebook Ads) for targeted promotions.
  • In legal situations (to comply with UAE regulations, court orders, or fraud investigations).
  • In business transactions (mergers, acquisitions, restructuring).

5. Cookies & Tracking

We use cookies and similar technologies to enhance your shopping experience. These help us:

  • Remember login details and shopping cart preferences.
  • Analyze site traffic and improve user experience.
  • Deliver relevant ads on and off our site.

You can manage or disable cookies in your browser settings, though some features may not function properly without them.

6. Data Security & Retention

We use SSL encryption, secure payment gateways, and strict access controls to protect your data. However, no system is 100% secure. We retain your data only as long as necessary to provide services, meet legal obligations, or resolve disputes.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Request access to your personal information.
  • Request corrections to inaccurate data.
  • Request deletion of your information (subject to legal requirements).
  • Opt-out of promotional emails at any time (via “unsubscribe” link).

8. Children’s Privacy

Our Services are not intended for children under 18. We do not knowingly collect data from minors. If we become aware of such data, we will delete it immediately.

9. International Data Transfers

Your personal information may be processed or stored outside the UAE. Where applicable, we ensure adequate data protection safeguards are in place.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. Updates will be posted here with a new “Last Updated” date.

11. Contact Us

If you have questions about our privacy practices or want to exercise your rights, contact us at:

Email: sales@techorigins.ae

Phone: +971 55 184 0091

Address: Shop # 10 - Building # 2 - off Al Raffa Street - Bur Dubai - Al Souq Al Kabeer - Dubai

Website: www.techorigins.ae